Freight Shipments

Actual shipping costs may vary from those shown at check out if an item must ship via common carrier, due to size. We will contact you if any adjustment is required, or call us and ask for a shipping quote!

Freight shipping costs are based on commercial delivery addresses. If you are delivering to a residential address, there will be an additional cost. Liftgate, call before delivery, inside delivery, and White Glove delivery (including unpacking and debris removal) will all incur additional costs.

Freight shipping upgrades are available for additional costs paid by the client.

Freight Shipping Method Options:
a) Curbside Delivery / Most Basic Service: Trucking Company delivers to the curb/outside of business. The receiver is responsible to bring inside.
b) Inside Delivery / Intermediate Service: Freight company brings shipment inside the FIRST entrance of the building. NO DEBRIS REMOVAL. NO STAIRS/ELEVATORS included. NOTE: Inside Delivery costs more than Curbside Delivery.
c) White Glove Delivery / Premium Service: Freight company brings shipment into the building, into the desired room, unpacks, and removes packing debris. NO ASSEMBLY OR SETUP INCLUDED. NOTE: White Glove Delivery costs more than Inside Delivery and Curbside Delivery.

Please contact us at 800-434-0018 if you want a Shipping Upgrade or if you have special instructions, requests or requirements regarding your delivery.

Review the following instructions for receiving freight deliveries. If you will not be present to personally accept the shipment, please provide the following instructions for receiving the shipment to the person accepting the shipment on your behalf:
a)The shipment must be inspected for damages prior to signing the Bill of Lading (BOL).
b) If there is obvious signs of damages, you must detail it on the BOL prior to signing (the driver cannot leave until you sign this).
c) If there are no signs of damage, you must write "Subject to Inspection" on the bill of lading before signing.
d) Be sure to keep a copy of the marked and signed BOL.
e) Open and inspect all shipments immediately and report any damages within 24 hours of delivery.
f) Pure Spa Direct will not be held responsible for any damage or loss that may occur after delivery to the address on your order. If delivering to a freight forwarder, we will not replace or refund any loss or damage reported after the order has been sent on to its final destination.

For all orders shipping via freight shipment, we will send the above information, as well as further detail, via email regarding your rights and responsibilities for receiving freight. Prior to your order being released for shipment, we require your written reply/approval that you read and understand this email.