Find quick answers to your questions below...

My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Order Status
Next Day, 2nd Day & 3rd Day Air
Order Processing Time
How do I track my order?
An Item is Missing From My Order
How do I cancel my order?

My order never arrived.
How do I return my product?
I received the wrong product.
When will my order ship?
What are my payment choices?
When will my order ship and what are my shipping charges?

Freight Shipments

Do you ship to my country?
Refused or Returned Packages
Damaged, Defective, or Incorrect Product Claims - IMPORTANT

Return Policy

Professionals Only Site

What does the "We Check" seal mean?
What happens if the information can not be verified?
What if I made a mistake when I entered my information?
My Aunt/Uncle/Mom/Sister/Friend/etc. is a licensed professional, can I use their license number to place an order?
"I have a business license, my husband owns a tire store... can I order from Pure Spa Direct?"
Contact Infomation
How do I contact you?
Security & Privacy
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Extended Vacation Sunless Body Care & SluffWIPES
Hairdo™ by Jessica Simpson and Ken Paves: How To Video
How to SluffWIPE
SluffWIPES Uses