Refund policy

Return Policy

At Pure Spa Direct, we value your satisfaction and strive to provide the best products and service. Below is our return policy, crafted to make your experience smooth and hassle-free:

Initiating a Return

All returns require pre-approval. Please call or text our customer service team at 1-800-434-0018 or email service1@purespadirect.com. Our team will guide you through the process and provide an RMA number for your return.

Note: Returns without a valid RMA number will not be accepted and are ineligible for a refund.

Conditions for Return

  • Unopened/Unused Merchandise must be returned within 30 days from the purchase date.
  • Items must be in original, clean, re-sellable packaging (free from price stickers or glue markings).
  • Returns lacking original packaging or incomplete sets/kits are not eligible for refund and will be discarded.
  • Apparel must be unworn/unwashed with all tags intact.

Refund Details

Shipping costs are non-refundable. Refunds will be issued at the actual purchase price less a restocking fee of up to 25%. You are responsible for the cost of shipping returned items.

All Sales Final on Specific Items

For the integrity and safety of our products, the following items are not returnable:

  • Coronavirus Popular: All products in this category are non-returnable/non-refundable for safety reasons.
  • Replacement Parts: Non-returnable/non-refundable due to manufacturing variances.
  • Selected Merchandise: Includes nail implements, skin tools, certain beauty appliances, earrings, body jewelry, cosmetics, and specific apparel, non-returnable due to hygienic reasons.
  • Media/Books: All sales are final on books, DVDs, CDs, video and internet/email media.
  • Special Orders: Custom, bulk, and seasonal items are not eligible for return.
  • Furniture and Equipment: Orders, including custom ones, cannot be canceled or returned.
  • Finance Orders: Non-cancelable and non-returnable.

Additional Reminders

  • Salon Owners/Professionals should adhere to their State Board regulations.
  • Non-compliant returns will be discarded without credit.

Thank you for choosing Pure Spa Direct. We're dedicated to ensuring your satisfaction with every purchase! We appreciate your understanding and cooperation.