All returns must be pre-approved. Simply call our customer service center at 1-800-434-0018 or email your request to firstname.lastname@example.org, and a member of our staff will instruct you on the easiest way to return the product within 7 days of the issued RMA #.
PLEASE NOTE: Items returned to Pure Spa Direct without a valid RMA# will be refused/returned to sender and are void of refund.
Unopened / Unused Merchandise must be returned within 30 days from purchase date. All merchandise must come back in original, clean, re-sellable packages (no price stickers or glue markings). Merchandise returned without it's original packaging is NOT eligible for a refund and will be discarded. Returns of incomplete displays or kits will not qualify for a refund. All parts, pieces, and products belonging to the kit must be returned otherwise refund / replacement is VOID. Uniform / Apparel returns must be received unworn/unwashed, with all tags attached.
Refunds will be actual purchase price less up to a 25% restocking fee. You are responsible for the cost of shipping returned goods.
All Sales Final Items:
To guarantee the integrity and quality of products we sell, we regret we CAN NOT accommodate returns on the following items:
All credit card transactions, wire transfers and check payments are final once completed. Buyer / Customer waives all rights to charge back credit card payments. In the event of a customer stopping payment or executing a charge back, Buyer / Customer assumes risk of product defect and/or damage, product returns are prohibited and credit is denied under all circumstances. By placing an order, the Buyer / Customer understands and agrees to all of the Terms and Conditions.