All returns must be pre-approved
. Simply call our customer service center at 1-800-434-0018 or email your request to firstname.lastname@example.org, and a member of our staff will instruct you on the easiest way to return the product within 7 days of the issued RMA #.
Items returned to Pure Spa Direct without a valid RMA# will be refused/returned to sender and are void
Unopened / Unused Merchandise must be returned within 30 days from purchase date. All merchandise must come back in original, clean, re-sellable packages (no price stickers or glue markings). Merchandise returned without it's original packaging is NOT eligible for a refund and will be discarded. Returns of incomplete displays or kits will not qualify for a refund. All parts, pieces, and products belonging to the kit must be returned otherwise refund / replacement is VOID. Uniform / Apparel returns must be received unworn/unwashed, with all tags attached.
Shipping costs are non-refundable. Refunds will be actual purchase price less up to a 25% restocking fee. You are responsible for the cost of shipping returned goods.
All Sales Final Items:
To guarantee the integrity and quality of products we sell, we regret we CAN NOT accommodate returns on the following items:
- Coronavirus Popular:
For safety reasons, all products in the "Coronavirus Popular" category and sub-category pages are non-returnable and non-refundable.
- Replacement Parts:
Due to variances in manufacturing, we are unable to guarantee any replacement parts will fit equipment not purchased with Pure Spa Direct. All replacement parts, including replacement bulbs, are non-returnable and non-refundable. Pure Spa Direct is not responsible for replacement parts purchased for alternate equipment.
Nail implements (tools), nail dryers and lamps, hand and foot spas (including all accessories), skin implements (tools), massage accessories, earrings, body jewelry, nail polish, nail tips, cosmetics, cosmetic brushes, apparel and footwear, hair brushes, combs, hair accessories, hair appliances, and hair extensions. These items are not returnable due to sterilization and hygienic purposes.
- Media / Books:
Books, DVDs, CDs and video media are UNCONDITIONAL FINAL SALE ITEMS. No refunds will be issued for any books, DVDs, CDs, or other video media items.
- Special Order, Seasonal or Bulk Volume Orders:
Non-stock, special order, custom, bulk volume and seasonal merchandise will not be accepted for return credit.
- Furniture, Equipment, Pedicure/Manicure Bowls, LED Signs and Fountains:
Furniture or equipment orders CAN NOT BE CANCELED and CAN NOT BE RETURNED OR EXCHANGED - this includes custom furniture and equipment orders.
- Finance Orders:
Finance orders CAN NOT BE CANCELED and CAN NOT BE RETURNED OR EXCHANGED.
- It is the responsibility of the Salon Owner / Licensed Professional purchasing products to be aware of the regulatory compliances outlined by their State Board.
- If you return merchandise that does not follow these guidelines we will discard the merchandise and credit will not be issued.
- Refunds will be cost less up to a 25% restocking fee.
- Shipping costs are non-refundable, and you are responsible for the cost of shipping returned goods back to us.
All credit card transactions, wire transfers and check payments are final once completed. Buyer / Customer waives all rights to charge back credit card payments. In the event of a customer stopping payment or executing a charge back, Buyer / Customer assumes risk of product defect and/or damage, product returns are prohibited and credit is denied under all circumstances. By placing an order, the Buyer / Customer understands and agrees to all of the Terms and Conditions.