Your next big seller... might be hiding behind your least favorite service. Let’s talk about the elephant in the treatment room: some estheticians secretly dread facials. Not because they don’t love transforming skin (we all live for that glow-up moment), but because certain clients turn this zen service into a stress-fest. Between the “experts” who watched one TikTok tutorial and now diagnose their own skin conditions, to the chatty Cathys who won’t let you focus, it’s enough to make you want to switch to waxing services full-time.
But before you swear off facials forever, let’s unpack why these frustrations happen and—more importantly—how to reclaim your joy in performing them. Because when you love what you do, your clients feel it, your results show it, and your booking app blows up with requests.
The 5 Types of Facial Clients Who Test Your Patience
1. The Self-Diagnoser: Arrives with notes from Dr. Google about their “fungal acne” (it’s always just clogged pores). Solution: Keep a magnifying light handy to professionally assess before they start quoting skincare influencers.
2. The Talkaholic: Treats your facial like a therapy session. Pro tip: Incorporate a hydrodermabrasion treatment—the machine noise gives you plausible deniability for not responding to their third story about their cat.
3. The Product Hoarder: Wants to sample every serum you own. Redirect them with a curated retail display of travel sizes.
Equipment That Makes Facials Less Hateable
Upgrade from “ugh” to “ahh” with these game-changers:
- Towel steamers: Because cold towels should be a crime
- Adjustable tables: Save your back during those marathon extractions
- No-rinse masks: For when you just need five quiet minutes
The Secret to Loving Facials Again
It’s all about control. Implement a consultation form that includes: “Do you prefer conversation or relaxation during your service?” Then stick to their preference like it’s gospel. For the truly difficult clients, consider a dermaplaning add-on—nothing shuts down criticism like the threat of a very sharp blade near their face.
Remember: The clients who appreciate your expertise will make you remember why you got into this field. And for the others? Well, that’s what the waxing room is for.
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